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Fishandspins Casino Contact: Every Question, One Right Desk

Live chat, e-mail and phone reach our support team every hour of every day, so help is there whenever your question lands.

Talk To Support Licensed UK operator since 2018

Paid out today

564,205 £

2,782 Players online now

UK licensed and regulatedLicense 92453-1857-R-292905 issued by the UK Gambling Commission

Fast withdrawalsAverage payout in 8 minutes, up to £95,000 per transaction

Your data protected128-bit SSL encryption with eCOGRA and GLI certification

Fishandspins Casino Channels

Pick The Channel That Fits Your Question

Speed suits most players, and that is how our team is set up to work.

Start A Chat Now

Best for a quick answer about a bonus, a game or a login, and it answers around the clock: median wait for a live chat agent sits at five minutes.

Start Chat

Write To The Team

Best when you need to send a screenshot or a statement: write to [email protected] and a reply usually lands within six hours, any day of the week.

Write Now

Direct Line Help

Best for anything that needs a real conversation, such as a stuck withdrawal: call +44 20 8066 8843 (GMT), where calls are typically picked up in three minutes.

Call Now

Reach Us Where You Are

Help For Players In The United Kingdom

Most players wonder whether support knows their rules; ours works to UK standards every shift.

How To Reach

Phone+44 20 8066 8843

Support time zoneGMT

LanguagesEnglish, Finnish, Norwegian, German

E-mail[email protected]

Who Supervises

Regulator and licenceUK Gambling Commission, 92453-1857-R-292905

Where To Get Help

Problem gambling helpGamCare, BeGambleAware, GAMSTOP

The Moment You Need Help, Gather Five Things

Have these to hand before you open chat, send e-mail or pick up the phone.

Your registered e-mail address
Your username or account number
Details of the payment, if relevant
Screenshots of any error message
The time the problem happened

Right Desk

Which Address Should You Write To?

One message to the right desk saves a day of forwards, so our inboxes split by task.

Account

General support and everyday questions[email protected]

Verification and document checks[email protected]

Money

Payments, deposits and withdrawals[email protected]

Other

Complaints and escalations[email protected]

Privacy and data requests[email protected]

Partnerships and business enquiries[email protected]

Behind The Brand

Who Is Behind Fishandspins Casino?

Players often want proof of who holds the licence before they trust a site with money.

Company

Legal nameFishandspins Casino Ltd

Company numberCompany No. 68455122 (United Kingdom)

Registered addressChurch Lane, London

Licence

RegulatorUK Gambling Commission

Licence number92453-1857-R-292905

Written contact

Support e-mail[email protected]

Late Night And Early Morning

Someone Answers Whenever You Get Stuck

Useful when something breaks late at night and you need a real person, not a waiting list.

Live chat

Live chat hours24 hours a day, 7 days a week

Live chat first reply5 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+44 20 8066 8843

Phone waiting time3 minutes

When Help Falls Short

Follow The Ladder To A Decision

Support answers most things; when it cannot, this is how Fishandspins Casino takes it further.

A Clear Account Of The Issue

Explain the problem to support in plain words, with any screenshots and dates, and the team will read it and look into your account.

Fishandspins Casino Case Reference

You get a reference number for the case, and a written answer follows, so you always know where your complaint stands.

Manager Review Request

If the reply does not settle it, say plainly that you want a manager review, and a senior member of the team picks it up.

Where To Go Next?

Still unhappy once the internal process ends? You can take the matter to the UK Gambling Commission, which licenses this site.

Six Straight Answers

Wondering How Support Actually Works?

Clears the doubt about whether you will be helped, and how quickly

trustCan I close my account by asking support?+

Yes, you can, and the request is free at any point. Live chat or an e-mail from your registered address is enough; the team closes the account and confirms it in writing. Balances stay yours to withdraw, and any open bonus is voided.

trustDo I need to go over the team's head?+

Talk to us first: the team has the record and can fix most things. If the outcome still feels wrong, e-mail [email protected] and a formal review follows. After that, the UK Gambling Commission is the regulator you take it to.

trustWhat if a problem hits on a Sunday night?+

Nothing closes: support runs 24 hours a day, seven days a week, on GMT like your clock in the UK. A chat opened at two in the morning is answered the same way as one at noon. Phone and e-mail keep the same schedule.

trustCan I get help in a language other than English?+

You can use any of four: English, Finnish, Norwegian and German. Support answers in English as standard for UK players, so write or chat in English if you want the quickest reply. Ask for another language and the team will point you to the right colleague.

trustDo I need to check the casino's licence first?+

Yes, worth checking before you deposit. Fishandspins Casino Ltd holds a UK Gambling Commission licence, number 92453-1857-R-292905, and has traded from its London address since 2018. Ask support for the company number, 68455122, if you want it for your records.

trustWhat happens when I ask for my data or its deletion?+

Once [email protected] receives your request, the team confirms receipt and hands the file to the data handler. Copies of what is held normally follow within a month, and deletion is carried out except where rules require records to be kept. You hear back on the same e-mail address.